Privacy Policy

Terminal 24 (hereinafter referred to as the "Company," "we," or "our") is committed to protecting the personal data of its customers and partners. This Privacy Policy outlines what data we collect, how it is used, and the measures we take to protect it.
1. Collection and Use of Personal Data
We may collect the following types of personal data:

• Name, surname, and position;
• Contact details (phone number, email address, postal address);
• Payment information;
• Information about cargo, including description, weight, dimensions, sender, and recipient;
• Other information necessary to provide our services.

Data is collected only with the consent of the data subject and to the extent necessary to fulfill contractual obligations, improve service quality, and comply with legal requirements.
2. Purposes of Data Processing
Your personal data may be used for the following purposes:

• Organization and execution of cargo transportation;
• Customer support and communication;
• Invoicing and payment processing;
• Ensuring the security of transportation;
• Compliance with legal requirements;
• Marketing communications (with your consent).

3. Data Sharing with Third Parties
We do not share your personal data with third parties except in the following cases:

• Sharing is necessary to fulfill contractual obligations (e.g., with transportation partners);
• It is required by law;
• You have given your consent for such sharing.

4. Data Retention
Personal data is retained only for as long as necessary to achieve the purposes of processing or for the period required by law. After this period, the data is destroyed or anonymized.
5. Data Protection
We take all necessary measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Using modern encryption and data protection methods;
• Restricting access to data to authorized personnel only;
• Regularly updating and testing security systems.

6. Data Subject Rights
You have the right to:

• Request access to your personal data;
• Request correction or deletion of your data;
• Restrict the processing of your data;
• Withdraw consent for data processing at any time.

To exercise your rights, you can contact us using the contact information provided below.
7. Contact Information
If you have any questions or comments regarding this Privacy Policy, you can contact us:
Terminal 24
Phone: +971 58 578 38 83
Email: info@terminal24.ae
8. Changes to the Privacy Policy
We reserve the right to make changes to this Privacy Policy. The current version is always available on our website. We recommend periodically checking this page for updates.
Last updated: [18.01.2025].